Shipping policy

At GengStoreAU, we aim to ensure your order reaches you quickly, securely, and without hassle. Please read the following policy to understand our shipping, delivery, and return procedures.

1. Order Processing

  • All orders are processed within 1–3 business days.

  • You will receive a confirmation email once your order has been packed and dispatched.

2. Shipping Within Australia

  • We ship Australia-wide via AusPost.

  • Standard Delivery: 2–8 business days, depending on your location.

  • Express Delivery: May be available at checkout for faster delivery.

  • Delivery times are estimates and may vary due to postal delays beyond our control.

3. Tracking Your Order

  • Once dispatched, you will receive an email with your tracking number.

  • You can use this tracking number to monitor your order until it arrives safely.

4. International Shipping

  • Currently, we primarily ship within Australia.

  • For international enquiries, please contact us before placing your order.

5. Packaging

  • All products are carefully packed to ensure they arrive in perfect condition.

  • Sealed Pokémon TCG products remain factory sealed and untampered.

6. Returns & Refunds

  • All sales are final.

  • Due to the nature of Pokémon TCG products, we do not accept returns or provide refunds once an order has been placed and dispatched.

  • In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue.

7. Contact Us

If you have any questions or need assistance, please reach out to us at:
📧 gengstoreau@gmail.com

We’re always happy to help!