Frequently Asked Questions (FAQs)
How long does it take for my order to be processed?

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been packed and dispatched.
How long will it take for my order to arrive?

For deliveries within Australia:

  • Standard Shipping: 2–8 business days (depending on your location)
  • Express Shipping: May be available at checkout for faster delivery
Do you ship internationally?

At this stage, we primarily ship within Australia. For international enquiries, please contact us directly before placing an order.
Which courier service do you use?

We ship Australia-wide using Australia Post (AusPost).
How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor your delivery status until it arrives.
How are items packaged?

All products are carefully packed to ensure safe delivery.

Sealed Pokémon TCG products remain factory sealed and untampered.
Can I return or exchange my purchase?

All sales are final. Due to the nature of Pokémon TCG products, we do not accept returns or offer refunds once an order has been placed and dispatched.
What if my order is damaged or incorrect?

In the rare event of receiving a damaged or incorrect order, please contact us within 48 hours of receiving your package so we can assist in resolving the issue.
9. Who do I contact for order-related queries?

You can email us at gengstoreau@gmail.com for any questions or concerns regarding your order.