Refund policy

  • All sales are final.

  • Due to the nature of Pokémon TCG products, we do not accept returns or provide refunds once an order has been placed and dispatched.

  • In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can do our best to resolve the issue.

  • For any concerns about a product, you can contact us at gengstoreau@gmail.com. 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gengstoreau@gmail.com.